How Can I Contact BidX Support?
If you have questions about BidX or run into an issue, there are several support options available to help you.
If you have any questions about BidX or encounter a problem, there are several support channels available. You can reach out directly through the platform or use external contact methods – whichever suits you best.
Contact via Chat
The fastest way to reach us is via the chat feature in the BidX platform. You'll find the chat icon at the bottom right corner of every page. Simply send us your question there, whether it’s about campaigns, automations, or billing. Our team will reply directly in the chat window.
Email and Contact Form
For bigger questions, bug reports, or feature requests, you can also contact us anytime via the contact form or by email at hello@bidx.io.
Phone
Our support team is happy to assist you with any questions about our platform during our business hours. You can reach us by phone from 10:00 a.m. to 5:00 p.m. (CET) at: +49 (0) 6151 152 40 60.
Facebook Group
There is also a BidX Facebook group where you can connect with other advertisers and the BidX team. Here, you can get tips from real users and see how others manage their Amazon Ads with BidX.
You’ll also find many answers directly in the BidX knowledge base. If you still have questions, don’t hesitate to contact us via chat, email, contact form, or phone – we’re happy to help!