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How Can I Change My Billing Details?

You can easily update your payment method and billing address directly in your subscription settings.

Table of Contents

  1. Overview
  2. Accessing the Function
  3. Step-by-Step Guide
  4. Tips & Best Practices

Overview

In the Account Information section of your subscription settings, you can view your current payment details and billing address. If you want to update these details, you can do so here.

By default, you can choose to pay with either a credit card or SEPA direct debit. If you prefer to pay by invoice, please contact support to check if this option is currently available for you.

Accessing the Function

You can access the function to update your billing details by going to your Subscription Settings. Here, under Account Information and alongside your billing history, you'll find the Subscription section.

Click the Edit button at the right edge of the respective row to edit your payment method or billing address.

Step-by-Step Guide

Step 1: Open Subscription Overview

Go to the Subscription Settings page; Account Information is the first section you'll see.

Step 2: Overview

In this section, you can see if your account is active as well as a preview of your current payment method and billing address. Click Edit in the corresponding row you would like to change. A window will open where you can adjust your data.

Step 3.1: Add or Edit Payment Method

Clicking Edit in the Payment Method row opens a window showing your currently saved payment method. Here, you can add and save multiple payment methods, making it easy to switch between them.

If you'd like to add a new payment method, click the “+ Add New Payment Method” field within the payment information area.

You can then select SEPA direct debit or credit card (VISA, MasterCard, or American Express) as your new payment option. Complete all relevant fields for your chosen payment method. For SEPA direct debit, you’ll need your name, email address, IBAN, and authorization for the direct debit. If you choose to pay by credit card, please enter your card details.

Then click the Create button to save your new payment method.

Note: Make sure the payment method you want to use is selected after adding it.

Step 3.2: Edit Billing Address

Clicking Edit in the Billing Address row will open a window showing your current billing address details. Change any fields you wish to update. Your billing address information also includes your VAT ID and the email address to which invoices will be sent.

Click the Update button when you’re satisfied with your changes to save your information.

Tips & Best Practices

  • After adding a new payment method, always double-check that the correct payment method is selected.