1. BidX Knowledge Base
  2. 🚀 Getting Started

Which assistance options are there and how do I contact BidX?

How can I reach BidX if I have problems? Is there a chat, email address or phone number I can contact?

Knowledge Base

You are currently in our knowledge base. Here you can find answers to all common questions! Use the navigation on the left side to directly find all articles to a topic or use our search bar at the top.

BidX Tutorials

Many helpful tips & tricks can be found in our tutorial series here. The short videos (3-5min) are the ideal start for your journey with BidX.

BidX Chat

If the answer cannot be found here in the knowledge base, please contact us via the chat. You can find it on the bottom right corner of every page behind the chat symbol.

Contact by Mail or Form

Larger general questions, bugs or feature requests can be answered at any time by using our contact form or by sending an email to hello@bidx.io.

Facebook Group

Visit us in our Facebook group for a direct exchange with us and other customers.

Individual Demo

If you are new to BidX, you are welcome to arrange a setup call at any time. Appointments can be booked here.

Contact by Phone

Our support team is available during our business hours to answer any questions you may have about our tool. You can reach us by phone at the following business hours:

  • 10:00 am to 5:00 pm (CET)  at the following number: +49 (0) 6151 152 40 60  or
  • 10:00 am to 5:00 pm (EST) at the following number: +1 332 334 3657 

Note: Telephone support is available to all customers .