How can I reach BidX if I have problems? Is there a chat, email address or phone number I can contact?
Knowledge Base
You are currently in our knowledge base. Here you can find answers to all common questions! Use the navigation on the left side to directly find all articles to a topic or use our search bar at the top.
BidX Tutorials
Many helpful tips & tricks can be found in our tutorial series here. The short videos (3-5min) are the ideal start for your journey with BidX.
BidX Chat
If the answer cannot be found here in the knowledge base, please contact us via the chat. You can find it on the bottom right corner of every page behind the chat symbol.
Contact by Mail or Form
Larger general questions, bugs or feature requests can be answered at any time by using our contact form or by sending an email to hello@bidx.io.
Facebook Group
Visit us in our Facebook group for a direct exchange with us and other customers.
Individual Demo
If you are new to BidX, you are welcome to arrange a setup call at any time. Appointments can be booked here.
Contact by Phone
Our support team is available during our business hours to answer any questions you may have about our tool. You can reach us by phone at the following business hours:
- 10:00 am to 5:00 pm (CET) at the following number: +49 (0) 6151 152 40 60 or
- 10:00 am to 5:00 pm (EST) at the following number: +1 332 334 3657
Note: Telephone support is available to all customers .